Customer Service

CONTACT:

Email: bonjour@idreamoffrance.com

Phone: (714) 730-2182 or toll free 1-888-96-FRANCE

SHIPPING AND RETURNS

If you need 2-Day or Overnight shipping, please contact us by phone or email for a quote.

We offer free standard shipping within the 48 contiguous United States on any order totaling over $75.

Shipping Charges:

To determine the shipping rate for your order, please use the shipping calculator at the bottom of the cart page. Select your country, your state, territory or province, enter your zip or postal code and click the Calculate Shipping Rates button.

Shipping charges calculator

The following table shows the shipping charges within the USA:

Shipping method:

Shipments with the contiguous United States are made via the US Postal Service, UPS or FedEx depending on the weight, size and service selected. You can expect to receive your order within a week of placing it unless a delay is noted in the product description. If you need your order more quickly (2 to 3 business days), we offer an Expedited service within the US. Shipments outside the USA are made using the US Postal Service whenever possible to lower the shipping and import fees. Shipments to Canada normally take no more than ten business days and shipments to other countries take from two to four weeks for products in stock. Import charges and local taxes are your responsibility. Please check with your local postal office and/or tax agencies to find out what these charges are.

Hold for pickup:

If you would like to pick up your order from our warehouse in Tustin/Irvine in Orange County, California, please use the coupon code PICKUP during checkout. If the products are in stock, we can normally get your order ready that same day. We will send you an email when your order is ready. If you do not receive the email or if you have any questions about the order, please give us a call. For our complete address, our phone number and our business hours, please go to our Contact Us page.

Returns:

If for any reason, you are not completely satisfied with your order, you can return the product(s) within 15 days of receipt for a refund. You must include a copy of the invoice with a brief reason for the return or you can write a note referencing the order number, your name and address and a brief reason for the return. We appreciate an email or phone call to let us know of the return. Upon receipt we will credit the original amount to your credit card (not including shipping). Goods must be unused and returned with the original packaging. No returns on food products and soaps. Limited returns on special orders (see below). We will not issue a refund if the above conditions are not met.

Special Orders:

Special orders include but are not limited to large size tablecloths and some chair pads. The products on special order are clearly marked in the product description (i.e. PLEASE ALLOW 3 TO 4 WEEKS FOR THIS PRODUCT.) Special orders must be prepaid in full. Delivery time is indicated in the product description and is approximate as many factors can affect it (material availablity, manufacturer's workload, shipping delays, holidays, etc...). Returns on special order items may be limited for custom size tablecloths. If an order is made of special order items and in-stock items, the entire order will typically be shipped together, unless otherwise requested and approved.

Shortages and damages:

We must be notified by phone or email of any shortages or damages within 7 days of receipt of your package. We will ship you the shorted or damaged item as promptly as possible, if in stock. If no longer available, we will credit you the amount or ship a similar item of same value as per your request. In case of damage, we may request some documentation (such as pictures) from you.

Payments:

All major credit cards are accepted, Visa, MasterCard, American Express and Discover, as well as PayPal and Google Wallet. All credit card payments are handled using Stripe secure transaction processing for your protection. We do not view or store your credit card details when you place an order online. You can also call us at 1-888-96-FRANCe to place an order over the phone during business hours.

Sales tax:

We charge the current sales tax for all orders shipping within California on all taxable products.

Hazardous Materials:

Some products (e.g., liquid perfume) are considered hazardous materials or dangerous goods for shipping. We must ship these products by ground service and cannot ship them outside of the 48 contiguous United States. These products are identified on their description pages.