Customer Service

CONTACT:

Email: bonjour@idreamoffrance.com

Phone: (714) 730-2182 or toll free 1-888-96-FRANCE

SHIPPING AND RETURNS

If you need 2-Day or Overnight shipping, please contact us by phone or email for a quote.

Shipping Charges within the USA and Canada:

Shipping within the USA and Canada will be charged as follows (A $10.00 flat fee will be added for Alaska and Hawaii orders over $75):

Merchandise total Standard ground* Expedited** Canada ground†
$0.00 to $14.99 $ 5.00 $ 14.00 $ 14.00
$15.00 to $24.99 $ 7.00 $ 17.00 $ 17.00
$25.00 to $49.99 $ 9.00 $ 19.00 $ 19.00
$50.00 to $74.99 $ 11.00 $ 23.00 $ 21.00
$75.00 to $99.99 FREE *** $ 26.00 $ 24.00
$100.00 to $124.99 FREE *** $ 29.00 $ 28.00
$125.00 to $149.99 FREE *** $ 32.00 $ 30.00
$150.00 to $199.99 FREE *** $ 40.00 $ 40.00
$200.00 and over FREE *** $ 50.00 $ 50.00

 

Shipping to Canada:

† We try to use the US Postal Service for shipments to Canada whenever possible to lower the import fees.

Hold for pickup:

If you would like to pick up your order from our store in Tustin in Orange County, California, please use the coupon code pickup during checkout. If the products are in stock, we can normally get your order ready that same day. We will send you an email when your order is ready. If you do not receive the email or if you have any questions about the order, please give us a call. For our complete address, our phone number and our business hours, please go to our Contact Us page.

Returns:

If for any reason, you are not completely satisfied with your order, you can return the product(s) within 15 days of receipt for a refund. You must include a copy of the invoice with a brief reason for the return or you can write a note referencing the order number, your name and address and a brief reason for the return. We apprciate an email or phone call to let us know of the return. Upon receipt we will credit the original amount to your credit card (not including shipping). Goods must be unused and returned with the original packaging. No returns on food products and soaps. Limited returns on special orders (see below). We will not issue a refund if the above conditions are not met.

Special Orders:

Special orders must be prepaid in full. Delivery time is indicated in the product description and is approximate as many factors can affect it (material availablity, manufacturer's workload, shipping delays, holidays, etc...). Returns on special order items may be limited to manufacturing defects or shipping damages. If an order is made of special order items and in-stock items, the entire order will be shipped together, unless otherwise requested and approved.

Shortages and damages:

We must be notified by phone or email of any shortages or damages within 7 days of receipt of your package. We will ship you the shorted or damaged item as promptly as possible, if in stock. If no longer available, we will credit you the amount or ship a similar item of same value as per your request. In case of damage, we may request some documentation (such as pictures) from you.

Payments:

All major credit cards are accepted, VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER, as well as PAYPAL. All credit card payments are handled using Stripe secure transaction processing for your protection. You can also call us at 1-888-96-FRANCe to place an order over the phone during business hours.

Sales tax:

We charge the appropriate sales tax for all orders shipping within California on all taxable products.

Hazardous Materials:

Some products (e.g., liquid perfume) are considered hazardous materials or dangerous goods for shipping. We must ship these products by ground service. These products are identified on their description pages.