Covid-19 update: We are currently able to ship orders as usual. We have limited hours of operation and due to limited staff we cannot always pick up the phone. We recommend that you send an email at the address below if you have a question. We also cannot accept visitors at this time.
Some of our suppliers have been affected by the pandemic and are only able to ship products to us with delays or not at all. We are working to replace some of the products with similar ones from other suppliers and we are monitoring the situation with the ones affected. If a product shows "out of stock" we encourage you to use the "Notify me" function to be notified when we do receive it. You can also send us an email to inquire.
We are currently not accepting any in-person visitors.
Because we do not have brick and mortar stores and do not attend outdoor markets, our products are never on display and do not get handled by the public. We receive products directly from the manufacturers and store them in a clean environment until you purchase them.
Phone: (714) 730-2182 or toll free 1-888-96-FRANCE
SHIPPING AND RETURNS
For special shipping needs (such as overnight or to a country not listed), please contact us by phone or email for a quote.
We offer free standard shipping within the 48 contiguous United States on any order totaling over $75.
To determine the shipping rate for your order, please use the shipping calculator at the bottom of the cart page. Select your country, your state, territory or province, enter your zip or postal code and click the Calculate Shipping Rates button.
The following table shows the shipping charges within the USA:
To a US address: All shipments originate from our warehouse in Orange County, California. Shipments within the United States are made via the US Postal Service, UPS or FedEx depending on the weight, size and service selected. If you do not want your order shipped with one of these carriers, please include a note with the order. You can expect to receive your order within about a week of placing it unless a delay is noted in the product description. During heavy shopping periods and holidays (i.e. Black Friday), please allow a day or two extra. If you need your order more quickly (2 to 3 business days), we offer an Expedited service within the US.
To all other destinations: Orders going to an address outside of the USA are shipped using DHL or the US Postal Service (Canada only). If you are located outside of the USA your order will need to go through customs in your country. Customs will asses the duties and taxes that need to be paid on your order. The carrier (DHL or Canada Post) will need to collect this amount from you as well as handling fees before they can deliver the order to you. If you have any questions about this, please let us know before ordering. Import charges, taxes and fees are your responsibility. For more information, we recommend that you contact DHL Express in your country (or Canada Post for postal orders going to Canada) to inquire about the amount to be collected. We do not know what this amount will be as it is determined locally in each destination country. Please follow this link for contact information: https://www.idreamoffrance.com/pages/international-shipping
Package theft has unfortunately become a reality. To avoid large value losses, any order of $500 or more will either be shipped with a signature required upon delivery or will be split in several packages to arrive on different days. We will typically require a signature if the large order is being shipped expedited or to a business address and we will split the order if it is shipped standard to a residence. You can also let us know if you have a preference.
We include a packing list with no prices with each order. If you need a paper copy of the invoice with the order, please leave a note with the order and we will include it in the box.
Hold for pickup:
If you would like to pick up your order from our warehouse in Tustin/Irvine in Orange County, California, please use the coupon code PICKUP during checkout. If you are already using a coupon, please include a note with the order stating your intention to pick up the order. If the products are in stock, we can normally get your order ready that same day. We will send you an email when your order is ready. If you do not receive the email or if you have any questions about the order, please give us a call. For our complete address, our phone number and our business hours, please go to our Contact Us page.
When placing an order, you have the choice to create an account to make it easier to track your order or place other orders in the future. To create an account, just check the box labeled "Check here to create an account for faster checkout" just below your shipping address. You will then receive an email with instructions to finalize your account. Please note that if you had an account with us prior to April 21st 2015, you will need to create a new account as we have change the format of our web store.
If for any reason, you are not completely satisfied with your order, you can return the product(s) within 30 days of receipt for a refund. We now include a return form with each order. Please fill out the return form on the back of the packing list and include it with your return. You can cut the bottom part of the return form and use it as a return label (postage not included). If you received the wrong product or if the product is damaged, please contact us by phone or email before returning the product. If your packing list does not include a return form in the back, please include a copy of the packing list with a brief reason for the return or you can write a note referencing the order number, your name and address and a brief reason for the return. Upon receipt we will credit the original amount to the form of payment used for the order (not including shipping). Goods must be unused, unwashed and returned with the original packaging. No returns on food products and soaps. Limited returns on special orders (see below). Return shipping charges are the responsibility of the buyer unless the items received were damaged, defective or the wrong items were shipped. We will not issue a refund if the above conditions are not met. Tablecloths with an umbrella hole will incur a 25% restocking fee if returned. The umbrella hole fee is an alteration and will not be refunded.
If you'd like to exchange product(s) you received for different ones (i.e. different size or color), you must use the return form in the back of the packing slip. Please fill out the return form and include the SKU or description of the product(s) you'd like to receive and mail the item(s) back to us. If the new product(s) is/are the same value as the one(s) returned, we will send it/them to you right away. If the new product(s) is/are more expensive, we will send you an email with a link to finalize the exchange. If they are less expensive, we will issue a refund for the difference. We offer free standard shipping for a first exchange for products of similar weight and size.
Pre-orders and Special Orders:
Pre-orders include but are not limited to large size tablecloths and some chair pads. Special orders are products not normally carried including custom size tablecloths. The products on pre-order or special order are clearly marked in the product description (i.e. PLEASE ALLOW 3 TO 4 WEEKS FOR THIS PRODUCT.) Pre-orders and special orders must be prepaid in full. Delivery time is indicated in the product description and is approximate as many factors can affect it (material availablity, manufacturer's workload, shipping delays, holidays, etc...). Returns on special order items may be limited for custom size tablecloths. If an order is made of special order items and in-stock items, the entire order will typically be shipped together, unless otherwise requested and approved.
Shortages and damages:
We must be notified by phone or email of any shortages or damages within 7 days of receipt of your package. We will ship you the shorted or damaged item as promptly as possible, if in stock. If no longer available, we will credit you the amount or ship a similar item of same value as per your request. In case of damage, we may request some documentation (such as pictures) from you.
All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept PayPal, Apple Pay (on Apple devices), and Amazon Payments. With Amazon Payments you can pay using the credit card and address you have on file at Amazon, no need to reenter your information. All credit card payments are handled using Stripe secure transaction processing for your protection. We do not view or store your credit card details when you place an order online. You can also call us at 1-888-96-FRANCe to place an order over the phone during business hours.
We charge the current Orange County sales tax for all orders shipping within California on all taxable products.
Some products (e.g., liquid perfume) are considered hazardous materials or dangerous goods for shipping. We must ship these products by ground service and cannot ship them outside of the 48 contiguous United States. These products are identified on their description pages.
We offer gift wrapping for your order upon request. To request gift wrapping, please check the box that reads 'For $ 5.00 please gift wrap the products in this order.' in the shopping cart. We can also add a gift note with the order. Just type the text in the box labeled 'Gift message'. The gift wrapping and gift note are independent. You can add a gift note without requesting gift wrapping or vice-versa. All items in your shopping cart will be wrapped together in one package unless otherwise requested.