May 2021 update: Because of the interruptions in production last year and the extended lockdowns in France we are experiencing difficulties to get products in from our French suppliers. As a result, more products than usual on our website show as "out of stock" or have limited quantities available. We are working hard at getting products in as quickly as possible and we apologize for the inconvenience.
We are currently able to ship orders as usual. Due to limited staff we cannot always pick up the phone. We recommend that you send an email at the address below if you have a question.
Some of our suppliers have been affected by the pandemic and are only able to ship products to us with delays or not at all. We are working to replace some of the products with similar ones from other suppliers and we are monitoring the situation with the ones affected. If a product shows "out of stock" we encourage you to use the "Notify me" function to be notified when we do receive it. You can also send us an email to inquire.
Phone: (714) 730-2182 or toll free 1-888-96-FRANCE
SHIPPING AND RETURNS
For special shipping needs (such as overnight or to a country not listed), please contact us by phone or email for a quote.
We offer free standard shipping within the 48 contiguous United States on any order totaling over $75.
To determine the shipping rate for your order, please use the shipping calculator at the bottom of the cart page. Select your country, your state, territory or province, enter your zip or postal code and click the Calculate Shipping Rates button.
The following table shows the shipping charges within the USA:
To a US address: All shipments originate from our warehouse in Orange County, California. Shipments within the United States are made via the US Postal Service, UPS or FedEx depending on the weight, size and service selected. If you do not want your order shipped with one of these carriers, please include a note with the order. You can expect to receive your order within about a week of placing it unless a delay is noted in the product description. During heavy shopping periods and holidays (i.e. Black Friday), please allow a day or two extra. If you need your order more quickly (2 to 3 business days), we offer an Expedited service within the US.To all other destinations: Orders going to an address outside of the USA are shipped using DHL Express.
Package theft has unfortunately become a reality. To avoid large value losses, any order of $500 or more will either be shipped with a signature required upon delivery or will be split in several packages to arrive on different days. We will typically require a signature if the large order is being shipped expedited or to a business address and we will split the order if it is shipped standard to a residence. You can also let us know if you have a preference.
We include a packing list with no prices with each order. If you need a paper copy of the invoice with the order, please leave a note with the order and we will include it in the box.
Hold for pickup:
If you would like to pick up your order from our warehouse in Tustin/Irvine in Orange County, California, please use the coupon code PICKUP during checkout. If you are already using a coupon, please include a note with the order stating your intention to pick up the order. If the products are in stock, we can normally get your order ready that same day. We will send you an email when your order is ready. If you do not receive the email or if you have any questions about the order, please give us a call. For our complete address, our phone number and our business hours, please go to our Contact Us page.
When placing an order, you have the choice to create an account to make it easier to track your order or place other orders in the future. To create an account, just check the box labeled "Check here to create an account for faster checkout" just below your shipping address. You will then receive an email with instructions to finalize your account. Please note that if you had an account with us prior to April 21st 2015, you will need to create a new account as we have change the format of our web store.
From now until the end of the year we are extending our return window until January 31st 2022!
We offer three options (1 and 2 for USA only):
Please allow 3 to 7 business days for your return to be processed. No returns on soaps, special orders and selected items (as described in the listings). Store credit will be in the form of an electronic gift card. Prepaid shipping return labels are only available for US orders. Any returned tablecloth with an umbrella hole will incur a 25% restocking fee.
Please pack the products with care and include the original product packaging if applicable. Products must be in new and clean condition to be accepted for return.
If you want to exchange an item, you can place a new order for the new item and return the original item for a refund. You can also return the item and request store credit. After we issue the store credit, you can use the credit to purchase a replacement product.
Please go to the following page to start a return: https://www.idreamoffrance.com/a/returns
Afterward you will receive an email with instructions and a return label if you requested one.
Please call us, email us, or chat with us if you have any questions.
Pre-orders and Special Orders:
Pre-orders include but are not limited to large size tablecloths and some chair pads. Special orders are products not normally carried including custom size tablecloths. The products on pre-order or special order are clearly marked in the product description (i.e. PLEASE ALLOW 3 TO 4 WEEKS FOR THIS PRODUCT.) Pre-orders and special orders must be prepaid in full. Delivery time is indicated in the product description and is approximate as many factors can affect it (material availablity, manufacturer's workload, shipping delays, holidays, etc...). Returns on special order items may be limited for custom size tablecloths. If an order is made of special order items and in-stock items, the entire order will typically be shipped together, unless otherwise requested and approved.
Shortages and damages:
We must be notified by phone or email of any shortages or damages within 7 days of receipt of your package. We will ship you the shorted or damaged item as promptly as possible, if in stock. If no longer available, we will credit you the amount or ship a similar item of same value as per your request. In case of damage, we may request some documentation (such as pictures) from you.
All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept PayPal, Apple Pay (on Apple devices), and Amazon Payments. With Amazon Payments you can pay using the credit card and address you have on file at Amazon, no need to reenter your information. All credit card payments are handled using Stripe secure transaction processing for your protection. We do not view or store your credit card details when you place an order online. You can also call us at 1-888-96-FRANCe to place an order over the phone during business hours.
By default our prices are expressed in US Dollars as we are located in the USA. Prices can be switched to several other currencies including Euros, Canadian Dollars, Australian Dollars, New Zealand Dollars, Japanese Yen and British Pound Sterling. You may see a bar on top of the website asking you if you'd like to switch currency. Otherwise, scroll down to the very bottom of the page and you'll see a selector on the left side that will allow you to change the currency.
We charge the current Orange County sales tax for all orders shipping within California on all taxable products.
Some products (e.g., liquid perfume) are considered hazardous materials or dangerous goods for shipping. We must ship these products by ground service and cannot ship them outside of the 48 contiguous United States. These products are identified on their description pages.
We offer gift wrapping for your order upon request. To request gift wrapping, please check the box that reads 'For $ 8.00 please gift wrap the products in this order.' in the shopping cart. We can also add a gift note with the order. Just type the text in the box labeled 'Gift message'. The gift wrapping and gift note are independent. You can add a gift note without requesting gift wrapping or vice-versa. All items in your shopping cart will be wrapped together in one package. If you need items wrapped separately, please contact us beforehand by email or phone.