Customer Service

CONTACT:

Email: bonjour@idreamoffrance.com

Phone: (714) 730-2182 or toll free 1-888-96-FRANCE

SHIPPING AND RETURNS

For special shipping needs (such as overnight or to a country not listed), please contact us by phone or email for a quote.

Shipping Charges:

We offer free standard shipping within the 48 contiguous United States on any order totaling over $75. 

To determine the shipping rate for your order, please use the shipping calculator at the bottom of the cart page. Select your country, your state, territory or province, enter your zip or postal code and click the Calculate Shipping Rates button.

Shipping charges calculator

The following table shows the shipping charges within the USA:

US and American shipping charges

 

Shipping method:

All shipments originate from our warehouse in Orange County, California. Shipments with the contiguous United States are made via the US Postal Service, UPS or FedEx depending on the weight, size and service selected. If you do not want your order shipped with one of these carriers, please include a note with the order. You can expect to receive your order within a week of placing it unless a delay is noted in the product description. If you need your order more quickly (2 to 3 business days), we offer an Expedited service within the US. 

Shipments outside the USA are made using the US Postal Service whenever possible to lower the shipping and import fees. Shipments to Canada normally take no more than ten business days and shipments to other countries take from two to four weeks for products in stock. Import charges and local taxes are your responsibility. Please check with your local postal office and/or tax agencies to find out what these charges are.

Any order of $500 or more will require a signature upon delivery, unless otherwise requested.

Shipping documents:

We include a packing list with no prices with each order. If you need a paper copy of the invoice with the order, please leave a note with the order and we will include it in the box.

Hold for pickup:

If you would like to pick up your order from our warehouse in Tustin/Irvine in Orange County, California, please use the coupon code PICKUP during checkout. If the products are in stock, we can normally get your order ready that same day. We will send you an email when your order is ready. If you do not receive the email or if you have any questions about the order, please give us a call. For our complete address, our phone number and our business hours, please go to our Contact Us page.

Account:

When placing an order, you have the choice to create an account to make it easier to track your order or place other orders in the future. To create an account, just check the box labeled  "Check here to create an account for faster checkout" just below your shipping address. You will then receive an email with instructions to finalize your account. Please note that if you had an account with us prior to April 21st 2015, you will need to create a new account as we have change the format of our web store.

Returns:

If for any reason, you are not completely satisfied with your order, you can return the product(s) within 30 days of receipt for a refund. We now include a return form with each order. Please fill out the return form on the back of the packing list and include it with your return. You can cut the bottom part of the return form and use it as a return label (postage not included). If you received the wrong product or if the product is damaged, please contact us by phone or email before returning the product. If your packing list does not include a return form in the back, please include a copy of the packing list with a brief reason for the return or you can write a note referencing the order number, your name and address and a brief reason for the return. Upon receipt we will credit the original amount to the form of payment used for the order (not including shipping). Goods must be unused and returned with the original packaging. No returns on food products and soaps. Limited returns on special orders (see below). Return shipping charges are the responsibility of the buyer unless the items received were damaged, defective or the wrong items were shipped. We will not issue a refund if the above conditions are not met. Tablecloths with an umbrella hole will incur a 25% restocking fee if returned.

Pre-orders and Special Orders:

Pre-orders include but are not limited to large size tablecloths and some chair pads. Special orders are products not normally carried including custom size tablecloths. The products on pre-order or special order are clearly marked in the product description (i.e. PLEASE ALLOW 3 TO 4 WEEKS FOR THIS PRODUCT.) Pre-orders and special orders must be prepaid in full. Delivery time is indicated in the product description and is approximate as many factors can affect it (material availablity, manufacturer's workload, shipping delays, holidays, etc...). Returns on special order items may be limited for custom size tablecloths. If an order is made of special order items and in-stock items, the entire order will typically be shipped together, unless otherwise requested and approved.

Shortages and damages:

We must be notified by phone or email of any shortages or damages within 7 days of receipt of your package. We will ship you the shorted or damaged item as promptly as possible, if in stock. If no longer available, we will credit you the amount or ship a similar item of same value as per your request. In case of damage, we may request some documentation (such as pictures) from you.

Payments:

All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept PayPal, Apple Pay (on Apple devices), and Amazon Payments. With Amazon Payments you can pay using the credit card and address you have on file at Amazon, no need to reenter your information. All credit card payments are handled using Stripe secure transaction processing for your protection. We do not view or store your credit card details when you place an order online. You can also call us at 1-888-96-FRANCe to place an order over the phone during business hours.

Sales tax:

We charge the current Orange County sales tax for all orders shipping within California on all taxable products.

Hazardous Materials:

Some products (e.g., liquid perfume) are considered hazardous materials or dangerous goods for shipping. We must ship these products by ground service and cannot ship them outside of the 48 contiguous United States. These products are identified on their description pages.

Gift wrapping:

We offer gift wrapping for your order upon request. To request gift wrapping, please check the box that reads 'For $ 5.00 please gift wrap the products in this order.' in the shopping cart. We can also add a gift note with the order. Just type the text in the box labeled 'Gift message'. The gift wrapping and gift note are independent. You can add a gift note without requesting gift wrapping or vice-versa. All items in your shopping cart will be wrapped together in one package unless otherwise requested.

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