Shipping policy

CONTACT:

Email: bonjour@idreamoffrance.com

Phone: (714) 730-2182 or toll free 1-888-96-FRANCE

SHIPPING 

For special shipping needs (such as overnight or to a country not listed), please contact us by phone or email for a quote.

Shipping Charges:

We offer free ground shipping on any order totaling over $99 and free Expedited 2-Day shipping on orders totaling over$400 within the 48 contiguous United States . 

To determine the shipping rate for your order, please use the shipping calculator at the bottom of the cart page. Select your country, your state, territory or province, enter your zip or postal code and click the Calculate Shipping Rates button.

The following table shows the standard shipping charges within the USA:

Shipping method:

To a US address: All shipments originate from our warehouse in Southern California, USA. Shipments within the United States are made via the US Postal Service or UPS depending on the weight, size and service selected. If you do not want your order shipped with one of these carriers, please include a note with the order. You can expect to receive your order within about a week of placing it unless a delay is noted in the product description. During heavy shopping periods and holidays (i.e. Black Friday), please allow a day or two extra.  If you need your order more quickly (2 business days - does not include Saturdays), we offer an Expedited service within the US with UPS 2nd Day Air. Expedited orders must be received by 2PM Pacific time for same day dispatch. 

To destinations outside the USA:

We have partnered with DHL Express and UPS to offer shipping to destinations in many countries all over the world that include all shipping charges, taxes and customs duties.  
If taxes and duties in your country and jurisdiction are due, they will be shown on the checkout page. Taxes are NOT included in the price of each item and are only shown at checkout. You will pay them when placing your order and you will not have to pay anything upon delivery.
Delivery is made by DHL Express or by UPS. An estimated delivery date is shown at checkout. A tracking number is always provided.
In most countries, you can shop in your local currency. Currency can be changed manually at the very bottom of each page on this website.

Note: The DHL Ecommerce parcel service to Canada may be is impacted by the current labor disputes as it depends on Canada Post for final delivery.  

Package theft or loss:

Package theft has unfortunately become a reality. To avoid large value losses, any order of $500 or more may either be shipped with a signature required upon delivery or split in several packages to arrive on different days. We will typically require a signature if the large order is being shipped expedited or to a business address and we will split the order if it is shipped standard to a residence. You can also let us know if you have a preference.

All orders are shipped with a tracking number that is emailed to you as soon as the packages are shipped. In case the carrier shows your order to be delivered but you haven't received it, please contact us so we can help you track it. Please wait for a day or two before contacting us as most missing packages get delivered shortly after. Also, please contact us no later that two weeks after the package shows delivered.

Shipping documents:

We include a packing list with no prices with each order. If you need a paper copy of the invoice with the order, please leave a note with the order and we will include it in the box.

Hold for pickup:

If you would like to pick up your order from our warehouse in Tustin/Irvine in Orange County, California, please include a note with the order stating your intention to pick up the order. If the products are in stock, we can normally get your order ready that same day. If you paid any shipping charges, we will refund them. We will send you an email when your order is ready. If you do not receive the email or if you have any questions about the order, please give us a call at (714) 730-2182, extension 1. Our warehouse address for pick up is: 2650 Walnut Ave, suite X, Tustin, CA 92780.

Shortages, damages or defects:

Please do not contact your credit card company or PayPal to dispute the charge before contacting us. We will work with you to resolve the issue.

We must be notified by phone or email of any shortages, damages or product defects within 7 days of receipt of your package. We will ship you the shorted product or a replacement for the damaged or defective item as promptly as possible, if in stock. If no longer available, we will credit you the amount or ship a similar item of same value as per your request. In case of damage or defects, we may request some documentation (such as pictures) from you.

Account:

When placing an order, you have the choice to create an account to make it easier to track your order or place other orders in the future. To create an account, just check the box labeled  "Check here to create an account for faster checkout" just below your shipping address. You will then receive an email with instructions to finalize your account. Please note that if you had an account with us prior to April 21st 2015, you will need to create a new account as we have change the format of our web store.

Payments:

All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept PayPal, Shop Pay, Apple Pay (on Apple devices), and Amazon Payments. All credit card payments are handled using Shopify secure transaction processing for your protection. We do not view or store your credit card details when you place an order online. You can also call us at 1-888-96-FRANCe or (714) 730-2182 to place an order over the phone during business hours.

By default our prices are expressed in US Dollars as we are located in the USA. Prices can be switched to your local currency. The currency selection is normally done automatically based on your ip address. To switch manually, scroll down to the very bottom of the page and you'll see a selector that will allow you to change the currency.

Sales tax:

We currently charge sales tax in California and New Jersey in the US as well as most international destinations. California sales tax is based on the shipping destination on the order.

Hazardous Materials:

From time to time, we may carry products considered hazardous materials or dangerous goods for shipping  (e.g., liquid perfume). We must ship these products by ground service and cannot ship them outside of the 48 contiguous United States. These products are identified on their description pages.

Privacy:

Please read our privacy policy at the following page: https://www.idreamoffrance.com/pages/privacy-policy