January 28, 2021
We've just made returns a whole lot easier! We actually do not get very many returns at I Dream of France because we do our very best to offer high quality products and to describe them well on our website. Nonetheless, returns are a fact of life and we want to make them as easy for our customers as placing an order. So, no more waiting in line at the post office to return items to us!
You can now go back to our website and start a return and print a label from the comfort of your home (or on your mobile device wherever you happen to be!). After going to idreamoffrance.com/a/returns you'll be asked for your order number and email address. This will bring up the products in your order and you'll be able to select the ones you need to return as well as a reason for the return. You will then be asked if you'd like a refund or a store credit. If you'd like to get a refund, we charge a $8 fee to cover the return shipping. If you'd like a store credit, then the return shipping is on us. You can also take care of the return shipping yourself if you'd like.
We've partnered with UPS for our returns because of the convenience. You can just hand the package to any UPS driver or drop it off at one of the many UPS Stores.
Want to exchange something? You can place a new order for the new item and return the original item for a refund. You can also return the item and request store credit. After we issue the store credit, you can use the credit to purchase the replacement product.
So, you can order from us without hesitation knowing that in the remote chance that you need to return something, it will be easy!