Refund policy

Returns and refunds:

If for any reason, you are not completely satisfied with your order, you can return the product(s) within 30 days.

We offer three options (1 and 2 for USA only):

1. Original payment method with prepaid shipping label: You will receive a prepaid USPS label that you can download and print. You will be refunded for the products returned on the same payment method used to make the purchase (i.e., credit card, PayPal, etc.) The return fee will be deducted from the amount refunded.
2. Store credit with prepaid shipping label: You will receive a prepaid USPS label that you can download and print. You will be issued store credit for the products returned in the form of an online gift card that will be emailed to you. No return fee will be deducted.
3. Original payment method, you provide the label: You will need to purchase a label with the carrier of your choice and ship the items back to us. When we receive the items, you will be refunded for the products returned on the same payment method used to make the purchase. No return fee will be deducted.

Only products purchased in the last 30 days are eligible to be returned. Please allow 3 to 7 business days for your return to be processed. No returns on soaps, special orders, clearance items, and selected items (as described in the listings). Store credit will be in the form of an electronic gift card. Prepaid shipping return labels are only available for US orders. Any returned tablecloth with an umbrella hole will incur a 25% restocking fee. We also do not accept returns for any product that has been washed or altered in any way.

Please pack the products with care and include the original product packaging if applicable. Products must be in new and clean condition to be accepted for return.

If you want to exchange an item, you can place a new order for the new item and return the original item for a refund. You can also return the item and request store credit. After we issue the store credit, you can use the credit to purchase a replacement product.

Please go to the following page to start a return: https://www.idreamoffrance.com/a/return

Afterward you will receive an email with instructions and a return label if you requested one.

Please call us or email us if you have any questions.

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EU Right of Withdrawal (European Economic Area Customers)

If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by contacting us at bonjour@idreamoffrance.com before the 14-day period expires.

Once you have notified us, you must return the item(s) to us within 14 days. Return shipping costs and any custom fees and/or taxes are the responsibility of the customer.

Upon receipt and inspection of the returned item(s), we will issue a full refund of the original purchase price — including any standard outbound shipping costs — within 14 days, using the same payment method you used for the original purchase.

Please note: The right of withdrawal does not apply to:

Custom or personalized items made to your specifications such as altered tablecloths or tablecloths with an umbrella hole.
Sealed goods that have been opened and cannot be returned for hygiene reasons. Any soap product.
Items that have been used or washed.
Conformity of Goods

In addition to the right of withdrawal, EEA customers are entitled to a legal guarantee that products conform to their description and are free from defects. If a product is faulty or not as described, please contact us within 2 years of delivery.